We ship to most counties worldwide. Just buy and enjoy our service, we ship it to your door.

1. Total delivery time includes processing time and shipping time, tracking number will be provided after a few days. customs declaration follows the shipping method and destination country's applicable requirements
2. You must provide a complete and accurate shipping address with matching postal code; incorrect details will cause delays or returns.
3. The total shipping cost is base on the package weight and your destination, please add items to the cart, and then enter your destination to get a shipping cost estimate.
4. We can ship all in-stock orders in three business days as your order has been confirmed.
5. We only ship on working days,  the orders you place on the weekend, we will send it out on Monday
6. With standard courier practice, you need to check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have occurred in transit.
7. Once shipped, cancellations are not accepted.
8. If you fail to pick up the parcel or refuse delivery, the parcel may be returned and you are responsible for any return fees, and re-shipment costs.

Are VAT or import taxes included?

United States

Orders shipped to the U.S. are generally not subject to VAT, import taxes, or customs duties. Most regions incur no additional fees on delivery. Remote locations or APO/FPO addresses may not qualify for duty-free shipping. In such cases, shipments via DHL or other express carriers may incur import duties or fees, determined by local customs authorities. These charges, if applicable, are the customer’s responsibility.

European Union (Selected Countries)

Certain EU countries are offered tax-inclusive shipping via Global Priority(Post Registered Air Mail), with VAT and import taxes included in the shipping cost. Administrative or handling fees charged by local couriers or customs may still apply. Customers are advised to check with local customs offices for possible additional charges.

Asia / Middle East

Certain Asia / Middle East countries are offered tax-inclusive shipping via Global Priority(Post Registered Air Mail), with VAT and import taxes included in the shipping cost. 

DELIVERY

• You or a family member should be at home on the day of delivery in order to receive the goods. We do not accept any liability for the signatures of third parties!
• In the event that you are not at home on the first delivery, the shipping company may still try to deliver the ordered goods one or two more times.
• If the carrier sends the delivered goods back to the seller, since delivery to the customer was not possible, the customer bears the costs for the unsuccessful dispatch. The cost of a re-import to China can be up to 100 $. 
• All orders reported as "delivered" by shipping companies are considered delivered. VopTronics cannot be made liable of non-delivery in this case.

Undeliverable Regions

1. Affiliated islands are not eligible for delivery.
2. United Kingdom: Overseas territories and offshore islands, such as the British Indian Ocean Territory, British Virgin Islands,and Guernsey, are not eligible for delivery.
3. United States: Alaska, remote areas, and overseas territories , Guam are excluded from delivery. APO/FPO military addresses are also not eligible.
4. South Africa: Addresses including keywords such as box, posbus, plot, plaas, farm, private bag, or privaat sak, as well as affiliated islands, are excluded from delivery.
5. Philippines/Chile/Colombia: Certain restricted areas are not eligible for delivery.
6. Singapore: Delivery is not available to certain regions.
7. Japan: APO/FPO military addresses and Amazon addresses are excluded from delivery.
8. South Korea: Certain remote areas are not eligible for delivery. PO BOX and military addresses are also excluded.
9. UAE, Saudi Arabia, Jordan, Lebanon: PO BOX addresses are not eligible for delivery. Please ensure the provided address and phone number are accurate to avoid delivery issues, as the company is not responsible for undeliverable shipments due to incorrect information.

Undelivered packages

Customs Issues: If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the shipping company’s origin warehouse or, in some cases, destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.

Delivery Failure (Customer Responsibility): Customers are responsible for any consequences or fees incurred if a parcel is undelivered due to:

• Incorrect or insufficient address or phone number.
• Recipient being unreachable.
• Refusal to sign for the package upon delivery.
• Opting for “no-signature delivery.”
• Refusal to pay local taxes or processing fees.
• Failure to provide necessary documents for customs clearance.
• Theft or loss resulting from recipient negligence.

Returned Packages: If the package is marked “Returned to Sender,” please contact us to arrange re-shipment. Re-shipping may take 15–60 business days for carrier confirmation, and the customer will be responsible for the shipping costs

How Do I Get Help for My Order?

Verification: Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to take an unboxing video when opening your parcels and products.

Faulty or Missing Items: For faulty or missing items, please email support@voptronics.com with:

1. An appropriate subject title
2. Your order number and a clear description of the issue
3. Photos and videos showing the faulty/missing product and the shipping details on the parcel
   If additional proof is required, we will request more information. Once confirmed, we will arrange for a replacement, partial refund, or full refund as applicable.

Incorrect Products: VopTronics reserves the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 Business Day.

Special Requirements

China: For Macau (SAR), Hong Kong (SAR), and Taiwan, please fill in the address and names in Chinese.

Taiwan: Please provide your ID card number (or passport number if you are a foreigner). Recipients must download the Ezway app and register an account for customs clearance. Failure to register may result in customs confiscating the goods, for which VopTronics will not be held responsible.

Korea: Provide your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + recipient phone number (010 + 8 digits)) as required by Korean customs.

Brazil, Chile, Colombia, Turkey, Norway: Please provide the recipient’s tax ID or VOEC number to ensure smooth customs clearance.

FAQS

Q: How much does the shipping cost?

R: The shipping cost is base on the item's weight and destination. 

Add to cart  >  Enter your destination to get a shipping estimate.

Q: Why does my order’s processing time take so long?

R: When we receive a new order, our payment security team needs some time to review these transactions because of the large number of smartphone orders. After the review is completed, our logistics team can start processing the order and package it for delivery. So, our order processing time is about 1-3 days

Q: Do you ship orders on weekends?

R: I’m sorry, our shipping team doesn’t work on weekends, your order place on weekend will be processed from Monday.

Q: Can you ship items to my country? How much does the shipping cost?

R: We can ship to most countries worldwide. The total shipping cost is base on the package weight and your destination, please add items to the cart, and then enter your destination to get a shipping cost estimate.