We ship to most counties worldwide. Just buy and enjoy our service, we ship it to your door.

1. Total delivery time includes processing time and shipping time, tracking number will be provided after a few days. We declare your package at a lower price to help you avoid importing customs tax.
2. Shipping address should be input in English without any special symbols to help the courier company recognize your address in the system. We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Processing" to avoid parcel loss.
3. Please contact our customer service staff immediately if you need to cancel or altered an order. Once your order has reached "processing" status, it can no longer be canceled or altered in any way. To avoid complications, please recheck your shopping cart before checkout.
4. We can ship all in-stock orders in three business days as your order has been confirmed.
5. All items are inspected before dispatch and are carefully hand-packed.
6. With standard courier practice, you need to check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have occurred in transit.

*Fees of order cancellation 

• Order is not shipped out / Pre-order: We will deduct a PayPal/Payment Gateway transaction fee(5% -10% of payment) if you cancel an order because you changed your mind or ordered the wrong product. You are required to submit your request to us by using "Contact Us" or emailing us at [email protected]. We generally dispatch an order within 2-3 business days.
• Order is shipped out:  If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, your  is required to return the ordered item on it’s arrival. In this case,We will refund the payment when you returned the product(in the original box). Please note we only refund the cost of the products. The shipping cost,VAT paid (if applicable)  and the PayPal/Payment Gateway transaction fee(5% -10% of payment) will be deducted.
  * PayPal  rules: the merchant transaction fee will be not refunded if the order cancellation.

WORLDWIDE SHIPPING

Note: Shipping costs are calculated based on the destination country’s rates and the weight of the items purchased. To calculate your exact shipping charges, add items to your cart, proceed to checkout, and enter your shipping address. The cost will automatically update and be displayed in your total.

SHIPMENT TRACKING:

You will receive your personal tracking number by e-mail immediately after the order has been sent. Since we work with a shipping service provider and it usually takes 2-4 days to send us the tracking number, we ask for your patience. The tracking number allows you to track your package online at any time of the day or night.

Online tracking at: http://www.17track.net/

Shipping Options

1.Global Priority

• Costs: from 2$
• The carrier is responsible for entry fees, duties, taxes, inspection fees, and storage fees. The customer  will not hold responsible for any extra charges once the original package has been shipped.
• The shipping time is between 7 - 14 days and varies depending on the destination
• You can track on  https://www.17track.net/en 

2.Express(DHL/FedEx)

• Costs: 35$
• The Customer is responsible for entry fees, duties, and taxes. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
• Customs are quite different in each country. Please contact us while you are placing the order about the requirements, and we will support you as much as possible.
• Shipping time: 3-7 working days
• You can track on http://www.dhl.com/ or https://www.17track.net/en

DELIVERY

• You or a family member should be at home on the day of delivery in order to receive the goods. We do not accept any liability for the signatures of third parties!
• In the event that you are not at home on the first delivery, the shipping company may still try to deliver the ordered goods one or two more times.
• If the carrier sends the delivered goods back to the seller, since delivery to the customer was not possible, the customer bears the costs for the unsuccessful dispatch. The cost of a re-import to China can be up to 100 $. 
• All orders reported as "delivered" by shipping companies are considered delivered. VopTronics cannot be made liable of non-delivery in this case.

Undeliverable Regions

1. Affiliated islands are not eligible for delivery.
2. United Kingdom: Overseas territories and offshore islands, such as the British Indian Ocean Territory, British Virgin Islands, Guernsey, and Jersey, are not eligible for delivery.
3. United States: Alaska, Hawaii, remote areas, and overseas territories , Guam are excluded from delivery. APO/FPO military addresses are also not eligible.
4. South Africa: Addresses including keywords such as box, posbus, plot, plaas, farm, private bag, or privaat sak, as well as affiliated islands, are excluded from delivery.
5. Philippines/Chile/Colombia: Certain restricted areas are not eligible for delivery.
6. Singapore: Delivery is not available to certain regions.
7. Japan: APO/FPO military addresses and Amazon addresses are excluded from delivery.
8. South Korea: Certain remote areas are not eligible for delivery. PO BOX and military addresses are also excluded.
9. UAE, Saudi Arabia, Jordan, Lebanon: PO BOX addresses are not eligible for delivery. Please ensure the provided address and phone number are accurate to avoid delivery issues, as the company is not responsible for undeliverable shipments due to incorrect information.

Duties and Import Taxes

General Policy: Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes for your country. For detailed information on these charges, please consult your local customs office.

Tax-Inclusive Shipping: Standard Shipping via Global Priority includes taxes for most countries. 

Undelivered packages
Customs Issues: If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the shipping company’s origin warehouse or, in some cases, destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.

Returned Packages: If an undelivered package is returned to us, we will contact you to resolve any issues and arrange for a new shipment. If a new shipment is not feasible, a full refund will be issued, minus the original shipping charges.

Customer Responsibility: Customers are responsible for any consequences or fees incurred if a parcel is undelivered due to:

• Incorrect or insufficient address or phone number.
• Recipient being unreachable.
• Refusal to sign for the package upon delivery.
• Opting for “no-signature delivery.”
• Refusal to pay local taxes or processing fees.
• Failure to provide necessary documents for customs clearance.
• Theft or loss resulting from recipient negligence.

How Do I Get Help for My Order?

Verification: Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to take an unboxing video when opening your parcels and products.

Faulty or Missing Items: For faulty or missing items, please email [email protected] with:

1. An appropriate subject title
2. Your order number and a clear description of the issue
3. Photos and videos showing the faulty/missing product and the shipping details on the parcel
   If additional proof is required, we will request more information. Once confirmed, we will arrange for a replacement, partial refund, or full refund as applicable.

Incorrect Products: VopTronics reserves the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 Business Day.

Special Requirements
China: For Macau (SAR), Hong Kong (SAR), and Taiwan, please fill in the address and names in Chinese.

Taiwan: Please provide your ID card number (or passport number if you are a foreigner). Recipients must download the Ezway app and register an account for customs clearance. Failure to register may result in customs confiscating the goods, for which VopTronics will not be held responsible.

Korea: Provide your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + recipient phone number (010 + 8 digits)) as required by Korean customs.

Brazil, Chile, Colombia, Turkey, Norway: Please provide the recipient’s tax ID or VOEC number to ensure smooth customs clearance.

FAQS

Q: How much does the shipping cost?

R: The shipping cost is base on the item's weight and destination. 

Add to cart  >  Enter your destination to get a shipping estimate.

Q: Do I need to pay customs tax?

R: As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, Voptronics may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country. It is recommended that you investigate the relevant local laws in your country. We declare the package at a lower price to help you avoid importing customs tax.

Q: When can I get the tracking number?

R: We understand your feeling about waiting for the package, we always try our best to provide prompt shipping to each order. Normally, we will ship orders 2-3 business days after you finished payment. The shipping company will return the tracking number to us in 2-3 days after collecting the package and deal with the package. So we will update the tracking number for you in 5 days. sometimes, the order status is processing, but in fact, the package is on the way, just a little delay on shipping status updating. Please wait for a few days patiently. You also can contact us if you have any questions.

Q: Why does my order’s processing time take so long?

R: When we receive a new order, our payment security team needs some time to review these transactions because of the large number of smartphone orders. After the review is completed, our logistics team can start processing the order and package it for delivery. So, our order processing time is about 1-3 days

Q: Why the tracking number updating is so slow?

R: Our warehouses are in China, Hong Kong, and Europe (only a few products), Our shipping process is much more complicated than your local online shopping, and it will take longer. When your package is delivered to the logistics company, the transportation has just begun. Your package departs from our company's warehouse to your hands and needs to go through China Customs, Hong Kong Customs, and destination customs. Each customs may inspect the package, and various customs procedures will delay the delivery of the package. During the period from the Chinese warehouse to the Hong Kong airport, the logistics take about 2-3 days. This is why your package cannot show that it has arrived at the website of express companies such as DHL. However, the package logistics information can be queried on the website we provide Arrived. Therefore, please rest assured that we will be responsible for the safe delivery of your package to your hands. Please wait patiently.

Q: Do you ship orders on weekends?

R: I’m sorry, our shipping team doesn’t work on weekends, your order place on weekend will be processed from Monday.

Q: Can you ship items to my country? How much does the shipping cost?

R: We can ship to most countries worldwide. The total shipping cost is base on the package weight and your destination, please add items to the cart, and then enter your destination to get a shipping cost estimate.