Email: [email protected]

Our customer service team answers emails between Monday and Friday. You will usually receive a reply to your email within 12-24 hours. All emails received by us over the weekend will be answered on Monday. Please check your spam folder if you do not receive a timely reply. Please also be aware of the time difference between your home country and China, 7-8 hours for the UK and 8-12 hours for the USA.
To ensure that your email is directed to the correct department, please use an appropriate subject line, eg “order enquiry”, “technical fault”, and remember to include your name and order number.